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Solutions > Overview
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At Telerx we go beyond the platitudes
and focus on the details that make a difference. During the initial setup of a program, we collect information: What does our client need? What do their customers need? What do our teams/agents need? Then we do our homework. What do we have in our tool kit of advanced open third-party platforms that can be used or modified to meet those needs? Can we deploy compatible proprietary products or does the program require that we build on our exclusive platforms to customize/create products? It is through this strategic approach that our clients take advantage of the best of what open and proprietary worlds have to offer. No round pegs being forced into square holes here!
But it doesn't stop there. We believe it takes a continuous focus on, and a response to the sometimes-unglamorous little details to give shape to quality. So as the relationship continues, we collect and assess data, asking, "How can service quality be enhanced? How can we improve processes? What can be done to control costs?" Then we plan, propose, and take the necessary steps to go beyond the status quo. From modest modifications to challenging changes, we work with our clients to ensure they maintain their competitive edge in the marketplace.
Our Clients Take Advantage of Us...
But We're Not Complaining!
Telerx's technology development groups are focused on evaluating and testing the latest advances in customer-centric technology, and we encourage our clients to capitalize on this knowledge base. Getting new information and fresh perspectives offers an opportunity to compare traditional in-house tactics with what's happening in the marketplace; we then make improvements to internal business processes that will improve the customer experience.
Our partners also benefit from the investment we have made in our state-of-the-art call center and CRM platforms. Telerx's products combine best-in-breed hosted, custom-tailored, and blended technologies all tailored to deliver:
- Creative, cost-effective solutions
- Dynamic flow of data to and from CRM platforms, partner systems, ERP, and Business Intelligence platforms
- Actionable analytics to stimulate continuous improvement
- Efficiencies without compromise, maintaining an enhanced "customer experience"
Outsourcing provides a golden opportunity to document business processes and to customize software in order to address problems. It's also a good time to institute or enhance metrics and measurement, or implement new agile methodologies.
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Consumer Expressions™ 
Telerx can transport you to the front line without you ever leaving your desk, and we enable you to only listen to the calls you need to hear.
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Consumer Insights™
Telerx unlocks the power of consumer information and provides you dynamic interactive reporting.
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eMail @assist™
Telerx's intelligent e-mail management system brings better e-service at a reduced cost.
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Consumer Inquiry™
Telerx provides immediate, 24/7 answers to routine, repetitive questions for your customers who use the Internet.
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Puppet Strings™
The Telerx proprietary interface allows most applications to be CTI-enabled without costly development.
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CRM Enhancement Suite™
Telerx optimizes systems for clients who need a view of critical data without direct access to the CRM system.
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Reference Manager™
A web-based reference tool that enables Telerx to manage a diverse portfolio of brands.
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Customer Connections™
Centralized customer communication channels with Telerx that include tracking, recording, and reporting options.
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InfoXpress™
Telerx helps our clients control large numbers of reports and customized data from one central location.
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Smart Talk™
Telerx's speech-enabled IVR product is unlike IVRs of the past.
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X@Home™
Whether at home or in a contact center, Telerx associates learn to skillfully manage relationships and build brand loyalty.
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