|
|
|
|
 |
|
Services > Overview
|
|
Telerx offers flexible options, advanced technology, and tailored solutions that fit each client's unique goals, market, and budget. We manage interactions, strengthen relationships, and provide actionable analytics which offer valuable intelligence that can influence your marketing strategy, product development, and process improvement.
As the leading provider of customer care, Telerx has a variety of services that can be customized to meet your business needs and help you exceed customers' expectations. Whether it's building relationships through live customer interaction, enabling your customers to successfully self-serve, generating valuable business data, or integrating service offerings, Telerx will help you maximize the value of your customer care program.
Looking to the Future
Telerx continues to look at the changing needs of the marketplace to enhance our partnerships with our clients and extend our service offerings. We take a forward-looking approach. We consider where the future lies and include your customers' changing demographics to determine what services best suit your current and future needs. Our active participation in industry conferences helps us to stay ahead of emerging technologies and trends. In addition, our innovation and advanced technology teams continue to research, develop, and test new offerings to enhance your customer care program.
|
|
|
|
|
|
|
 |
|
 |
|
Recruiting & Retention 
Telerx's success is directly attributable to the dedication and commitment of our specialized teams.
|
|
|
|
|
 |
|
Training
The Telerx training programs do more than create good customer care specialists; they produce true brand loyalists and product advocates.
|
|
|
|
|
 |
|
Contact Handling
At Telerx, we have the ability to differentiate our clients' brands by providing a memorable customer experience, each and every time.
|
|
|
|
|
 |
|
Data Capture & Data Entry
Telerx offers valuable data driving actionable intelligence to build a 360-degree view of your consumers and maintain ongoing dialogues with them.
|
|
|
|
|
 |
|
Fullfillment
Telerx provides comprehensive customer-centric fulfillment solutions.
|
|
|
|
|
 |
|
CRM
Telerx has the depth of experience and knowledge required to support your CRM platform.
|
|
|
|
|
 |
|
Customer Experience
Telerx believes that every customer interaction can translate into a lifelong consumer relationship.
|
|
|
|
|
 |
|
Corporate Compliance & Quality Assurance
Telerx is a quality- and process-driven company with standard processes and best practices implemented across the organization.
|
|
|
|
|
 |
|
IVR Services
Telerx has designed IVR solutions to take advantage of consumer acceptance and to complement the multi-channel communication options of today's customers.
|
|
|
|
|
 |
|
Data Analysis & Reporting
Telerx transforms the volumes of data from the numerous customer interactions into actionable business intelligence.
|
|
|
|
|
 |
|
Account Management
Telerx believes that a strong partnership is developed through trust and lives on through open and proactive communication.
|
|
|
|
|
 |
|
|
|
|
