|
|
|
|
 |
|
Clients > Overview
|
|
If you are like many of our clients, this may be your initial foray into outsourcing your consumer contacts. It's a little overwhelming. Many companies are understandably apprehensive in taking this first step. Take comfort that Telerx can provide the infrastructure you need, the operational efficiency you demand, and the expert contact handling you require to protect your brand.
In the final analysis, it may come down to whom you want to partner with, who is culturally aligned with your organization, who understands your service philosophy, who "fits." We are very proud of the fact that, after careful review and exhaustive searches, 70 percent of Telerx's clients chose Telerx to be their first customer care partner. Our culture, our track record, and our list of satisfied clients made us the first and only choice for them. These first-generation outsourcers had the confidence to entrust their critical consumer interactions to Telerx. And they remain with Telerx — year, after year, after year.
These companies, and their brands, recognize the value of our expertise and best practices in customer care. They appreciate Telerx's dedication to best-in-class technology and relentless process improvement. And, they reap the benefits of boosted consumer loyalty, increased per-customer value, enhanced profitability, and maximized revenue-generating opportunities. We share a common vision and passion as we partner to enhance their valued customer relationships.
Client Focus
From our inception in 1980, our clients have entrusted us with their most complex and sensitive customer interactions. From educating healthcare professionals to providing patient care to handling consumer affairs, our reputation has always been one of having the expertise and ability to deal with challenging inquiries and multifaceted problems, of building strong customer relationships and providing the best in customer care, regardless of the marketplace. These strengths have enabled us to expand our services within a variety of consumer-focused companies in the key markets outlined below:
- Packaged Goods
Telerx is the market leader in servicing the customer care needs of the consumer packaged goods industry — including food and beverage products, household cleaning products, and personal beauty and grooming products. We've developed customized solutions for more than 20 consumer packaged goods companies, including the largest U.S. food companies, supporting many of the products you find in your own kitchen, bathroom, and medicine cabinets.
- Healthcare & Pharmaceutical
Telerx is widely recognized for our outstanding management of complex and sensitive interactions in the healthcare marketplace. Since 1980, we have offered customer care solutions in many forms to leading healthcare and pharmaceutical companies. Programs have included support of prescription medications and OTC products, medical devices, home diagnostics, managed healthcare, nutritional supplements, and nutraceuticals. Telerx is committed to our healthcare heritage and the culture of quality we developed while serving this industry. At the same time we continuously infuse our organization with new ideas and methodologies and have helped our pharmaceutical clients transition from a physician-oriented to a consumer-driven market.
- Consumer Goods
Telerx's full-service customer care management programs offer our consumer goods clients the products and services that this highly competitive and complex market demands. We provide a suite of services across multiple communication channels to manufacturers of home-improvement products (such as flooring, household appliances, and personal appliances), furniture, luggage, toys, sporting goods, electronics, and heating and cooling equipment. With higher price points and less frequent rates of purchase there are fewer opportunities to interact with customers, so it becomes imperative that each and every interaction exceeds the consumer's expectations for service.
- Retailers and Restaurateurs
Retailers and many restaurateurs recognize that today's consumers want to get product and nutritional information, view menus, learn more about their company, ask questions, understand corporate policies, and buy/order products when it is convenient for them. Telerx has applied our world-class customer care management techniques to specialty retail, department stores, grocery, fast food franchises, and casual dining establishments — helping our clients acquire new customers, strengthen existing relationships, and successfully compete in this changing marketplace.
- Other Industries (Including Publishing, Utilities, Government/Non-Profit Agencies and Charitable Fundraising Organizations)
Recognizing that the customer experience is the most critical element in any program for any industry, Telerx continues to broaden our customer-care capabilities to include a wide range of industries. As we undertake any new program, it is our mission to maximize our client's business advantage by doing what we do best ... protecting, nurturing, expanding, and maximizing their customer asset. And we have proved, time and time again, that it is our unique culture of quality and service excellence that results in enduring consumer relationships and enriches the client's image within their market ... whatever that market may be.
|
|
|
|
|
