Delivering Real-Time, Natural Language Solutions

Telerx, in partnership with RightNow Technologies and Astute Solutions to deliver integrated real-time, natural language, multi-channel knowledge base and web FAQ solutions.

Astute Solutions Real Dialog

Through RealDialog, companies across all industries can improve the efficiency and effectiveness of Web, phone, email, chat and in-person interactions. As a single knowledge base powering multiple channels, RealDialog ensures efficient interactions, consistent responses, and seamless escalation, regardless of the interaction touch point. All the while, RealDialog captures, analyzes and consolidates the specific questions users are asking, providing exceptionally valuable and actionable insight into the "voice of the customer".

RightNow Technologies FAQ

RightNow‘s web self-service solution empowers customers to easily find the information they need from anywhere, at any time, without the need for agent assistance. The benefits go far beyond convenience. RightNow’s web self-service solution empowers your customers to work for you; every time a customer interacts with a website or asks a question they are acting like ‘knowledge engineers’, dynamically adding information to the knowledge base and making this information available for the next customer interaction.

To learn more about our Knowledge Management solutions, contact us at solutions@telerx.com, or call 1.800.2Telerx.