Leveraging a Phenomenon for Customer Feedback and Relationship Building

It seems like every day brings new reports on the explosive growth of social media. You know your customers are engaged in it, but do you know what they are saying?  Can you afford to miss conversation?  Who do you trust to monitor and engage with your customers? Are they responding appropriately?

As a leader in customer interaction channels, Telerx is well-positioned to help you make sense of this new world. We have invested a great deal of time and resources to understanding this phenomenon, and have developed an array of tools and processes to assess, listen, engage, measure and analyze the voice of your customer in this space.

Telerx helps you navigate the social media landscape one step at a time. We develop and execute a social media plan based on your business needs – regardless of where you are on the continuum of social media engagement. Our experienced social media analysts will evaluate your company goals and map out a detailed plan helping you navigate uncharted waters.  We will set up an effective monitoring platform to gather information and create actionable reports that summarize activity.  We can help you decide if, when, and how to engage social media contacts.  Our analysts will alert you to emerging areas of opportunity uncovered in your data that would normally take months to gather, allowing quick action and possible disaster avoidance.

Because of our in-depth experience in high-touch customer care across multiple communication channels, Telerx is uniquely positioned to provide outreach to social media channels in the same thoughtful, effective manner. Our expertise in handling sensitive consumer affairs and regulatory issues gives us a particularly astute perspective as it relates to customer interactions with your brand. And it lets us provide the kind of social media support that has uncovered issues our clients were often unaware of, resulting in a rapid response to stem any potential negative impact.

Today, it is the customer who is choosing how, when and where to engage your brand. You need to be ready when they do. Our Social InteraXions solutions, offered as a stand-alone or part of your multi-channel strategy, gives you the support you need to take full advantage of this new channel. Gain the kind of actionable insights that will protect and enhance your brand, make better business decisions and deepen the relationships you have with your customers.

To learn more about how Telerx can help your company navigate the unchartered waters of social media, contact us at solutions@telerx.com, or call 1.800.2TELERX.