Delivering valuable, in-depth knowledge
with every customer interaction
Telerx's advanced analytics helps you gain timely insight into your business. Through statistically validated methodology, Telerx's multi-channel analytics solution provides actionable insights based on the direct voice of your customer; linked to your specific objectives. Analytics are fully integrated across channels including: phone, email, chat, web self-service, CRM, SMS, and social media and have the capability of being clustered and indexed according to threads and topics.
- Post-contact processing provides business intelligence, eDiscovery, and compliance adherence
- Conceptual analysis is based on meaning (not just key words). Meaning-based computing understands contextual relationships in unstructured data
- Sentiment analysis can identify behaviors that lead to heightened emotion or indicate customer intent
- Auto-categorization of concepts, hot and breaking topics for instant response
- Provides a broad overview or detailed analysis of specific issues
- Real-time pulse on customer trends
- Enables trending analysis, market analysis, competitive analysis and predictive analysis
- Valuable issue alerts can have dramatic financial impact
- Gain insight into customer behavior, customer attitudes, and promotional impact on loyalty and retention
Specific practice areas include:
Learn more how PulseCheX Survey Solutions can provide valuable insights. Contact us at solutions@telerx.com, or call 1.800.2TELERX.
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