SmartTalk: Improving Service Through Innovative Solutions

IVR systems are enhancing the lives of consumers by helping them acquire important information quickly. From obtaining information as simplistic as where to find a favorite product to more pressing issues such as prescription refill automation - consumers access these systems on a daily basis. A customer’s satisfaction with the information they obtain using an IVR can affect product loyalty and increase the possibility of repeat purchasing.

Telerx brings value to its clients’ programs through their approach to business, acting as a true
partner and extension of its clients’ organizations. One of the challenges shared by clients
across multiple industries is the ability to provide their customers the information they seek in
an efficient and cost effective manner. To assist with this challenge, Telerx has developed a
consultative voice technology product which helps build efficiencies and control program costs
through self-service and automated processes. In turn, it optimizes resource allocation and lowers costs to its clients’ programs.

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