Telerx Expertise at Work

Telerx consistently introduces best practices and creative solutions to our client partners. This results in greater efficiencies, expanded capabilities, improved processes, and greater program success. Just click below to see examples of how Telerx helps clients raise the bar on relationships and build customer-centric organizations.

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SmartTalk IVR systems are enhancing the lives of consumers by helping them acquire important information quickly. From obtaining information as simplistic as where to find a favorite product to more pressing ...

Voice of the Consumer Telerx helped a leading global foodservice retailer, launch its first ever national toll-free number and Operations Resource Center in support of 30,000 locations. The retailer was driven by a desire ...

Help Desk Support Ineffective help desk support in the workplace can lead to employee frustration and loss of productivity. Even worse, 51% of employees state a computer issue will affect their mood, and ...

Hispanic Marketplace A global leader in multilevel marketing seeks a partner to support the needs of its growing Hispanic Independent Business Owners (IBOs) customer base.Challenges:Lack of manpower and resources to staff high-qualitySpanish-English ...

Call Escalation Program For more than a decade, one of the nation’s most well-known food & beverage companies has partnered with Telerx to optimize customer care and protect brand loyalty.Witnessing Telerx’s ability to ...

Deciding to Outsource Your in-house operations may be facing challenges such as a lack of funding to cover operational costs, a need to increase hours of operations to support customer service, scalability issues ...

Supporting Product Recalls The rise in product recalls over the past few years has increased the media publicity of recall events. Consumers have become more conscious of the products and brands they choose ...

Solution-Selling Programs Companies are often surprised to learn that the introduction of a cross sell/upsell component to their customer service initiatives can actually improve customer satisfaction and enhance their existing customer service ...

Procedure Management Overhaul A Microsoft executive case study discusses the importance of established procedures to maintain consistent service.  Telerx put in place technology tools to support the proper documentation and handling of procedures toward ...

Dean Foods Partnership Dean Foods is one of the leading food and beverage companies in the United States. It isthe largest processor and distributor of milk and dairy products – marketing under recognizedbrands ...

Consumer Loyalty Rewards Card To show appreciation to their customers, a major retail pharmacy is offering consumers a free membership card to promote customer loyalty.Consumers show their membership card with every in-store purchase. Membership ...

Loyalty Rewards Program A major retail food chain is offering its consumers an electronic gift card for purchase in various amounts. The cards are reusable and allow consumers to earn incentive coupons for ...

Service to Sales: Building Revenue As the leader in customer relationship management, Telerx knows what it takes to connectwith consumers for both service and sales. Whether your goal is to build loyalty and retain anexisting ...

Durable Goods Success This manufacturer of food storage products and small electric kitchen appliances has experienced phenomenal growth selling the product and accessories directly, via the web, toll-free numbers, and retail outlets since ...