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Customer Care Specialist Overhauls Procedure Management to Enhance Service
A Microsoft executive case study discusses the importance of established procedures to maintain consistent service. Telerx put in place technology tools to support the proper documentation and handling of procedures toward its achievement of ISO certification. Telerx continues to utilize NextDocs and Microsoft Office Sharepoint technology to extend efficiencies companywide.
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Telerx - Overhaul Procedure Management
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