Connecting you and your customers

A critical key to the effectiveness, efficiency, ease of use and cost of your customer care program is the Customer Relationship Management (CRM) platform that is utilized to manage it. No one has more experience or expertise hosting or remote accessing client platforms than Telerx.

Our CRM solutions are flexible and configurable, resulting in quick and agile responses to your changing business needs. Based on your unique requirements, our CRM experts work hand-in-hand with your program and technology team. We select, customize and implement from our broad range of live and automated options – creating a truly tailored CRM solution.

Whether the best CRM solution for your program means hosting by Telerx or remotely accessing your platform, you will find our extensive experience – gathered by managing dozens of customer interaction programs – will create a real and tangible benefit. Telerx’s expertise with Astute’s PowerCenter and Wilke-Thornton’s CRS is unprecedented – as is our knowledge of Siebel, CARE and SAP and our capabilities for developing proprietary products that enhance the performance of these platforms.