Telerx Ranks on Top 50 Teleservices Agency Rankings
Horsham, PA, April 30, 2010 – Telerx, a leading outsourcing partner that provides world-class customer care services, for some of the nation’s leading consumer packaged goods, durable, pharmaceutical and retail corporations, announced it has been ranked number 11 in the U.S. by the Customer Inter@ction Solutions Magazine’s annual inbound teleservices top 50 agency rankings.
“These rankings reflect Telerx’s investments in technology to provide state-of-the-art multi-channel customer care for our clients’ customers,” said Telerx President Linda Schellenger. “It is an honor to be recognized within the top tier of teleservice providers.” In addition to its number 11 inbound domestic ranking, Telerx ranked in the top 10 for interactive inbound agencies, 12th in inbound internationally, and is among the top companies for both outbound and global aggregate ranking. Customer Inter@ction Solutions Magazine, the leading publication in customer relationship management (CRM), call centers, and teleservices, has annually released rankings for 25 years to be used as a benchmark for choosing large capacity teleservices agencies.
Customer Inter@ction Solutions magazine's exclusive Top 50 Teleservices Agencies Ranking recognizes the top 50 inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound, as measured by the amount of billable telesevices minutes they have completed during the past year. Telerx has met the stringent criteria set by the editors of Customer Inter@ction Solutions. Editors verified Telerx’s billable minutes for accuracy and reliability. For more information about the rankings visit www.tmcnet.com.
About TELERX:
For over 30 years, Telerx has provided extraordinary customer care, building and protecting nearly 700 brands. Supported by advanced technology, the company takes a customized approach to building strong partnerships with clients to create a highly successful customer experiences and to provide valuable insights that help drive better processes and outcomes. Through fourteen traditional and emerging contact channels, Telerx interacts with millions of customers, consumers, patients, and healthcare providers every year. Over 90% of the company’s clients are FDA regulated.
Telerx’s corporate headquarters is located in Horsham, Pennsylvania. Additional contact centers are located in Allentown, Pennsylvania; Wilkes-Barre, Pennsylvania; El Paso, Texas; Kings Mountain, North Carolina, Canada, Europe, Asia, and Latin America. For further information contact us at solutions@telerx.com, or call 1.800.2Telerx. |
