Telerx Receives 2010 Customer Interactions Solutions
Product of the Year Award
Social InteraXions Recognized for Outstanding Innovation
Horsham, PA, August 26, 2011 — Telerx announced today that TMC, a global, integrated media company, has named Social InteraXions, its leading edge social media support solution, as a recipient of a 2010 Customer Interactions Solutions Product of the Year Award.
Customer Interaction Solutions recognizes suppliers that have shown a dedication to delivering products and solutions that enable businesses, governments, institutions and charities/nonprofits to become more attentive to their customers and users: and to provide higher levels of customer service than ever before. The editorial staff of Customer Interaction Solutions selects companies to receive the esteemed Product of the Year Awards based on their vision, leadership and diligence.
“Customer Interaction Solutions has recognized the most ground-breaking products for 13 years through this prestigious award honoring the most deserving companies,” said Rich Tehrani, CEO, TMC. “We are proud to honor the greatest achievements in the advancement of call centers, CRM and teleservices technologies in 2010. These companies have proven their dedication to quality in solutions that benefit the customers' overall experience as well as ROI for companies that use them.”
“Telerx’s expert customer care and our expertise in handling sensitive consumer affairs and regulatory issues puts us in a unique position to provide outreach to social media channels in a thoughtful, effective, and compliant manner,” said Linda Schellenger, President of Telerx. “Our innovative solution Social InteraXions enables us to continue to provide the leadership our clients expect of a strategic partner.”
About Telerx
Ranked a “Top Outsourcer” by Contact Center World, Telerx is distinguished in providing contact center services to Fortune 1000 companies. For over 30 years, Telerx has provided extraordinary customer care, building and protecting nearly 700 brands. Supported by high-value technology and solutions, the company takes a strategic approach to building partnerships with clients to deliver exceptional customer experiences and to provide valuable insights that help drive better processes and outcomes. Through fourteen traditional and emerging contact channels, Telerx interacts with millions of customers, consumers, patients, and healthcare providers every year. Over 90% of the company’s clients are FDA regulated.
Telerx’s corporate headquarters is located in Horsham, Pennsylvania. Additional contact centers are located in Allentown, Pennsylvania; Wilkes-Barre, Pennsylvania; El Paso, Texas; Kings Mountain, North Carolina, and Canada. For more information, visit www.telerx.com or call 1-800-2-TELERX.
About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.
TMC is the producer of ITEXPO, the world’s largest and best-attended IP Communications event. ITEXPO West 2010 was ranked #3 on Trade Show Executive’s Fastest 50 Award List. TMC expects to accelerate ITEXPO West’s growth by bringing the show to Austin, one of the fast-growing technology hubs in the country. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more! Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com
Telerx Contact:
Loralee Hare
VP Marketing
215-347-5749
TMC Contact:
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
jpierret@tmcnet.com |
