Category Archives: Uncategorized

The Year In Customer Care

By Barry Dalton | Published: December 28, 2010
The Social Customer recently published its crowd-sourced eBook called The Year in Customer Care. The book is a compilation of 2010 blog posts voted on by TSC readers. As 2010 draws to a close, I’m posting this to share this collection of insightful commentary with you. And, to entice you, I’ve provided a few comments [...]
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Things Aren’t Always What They Appear

By Barry Dalton | Published: October 14, 2010
When presented with a new problem, an unknown entity, it’s human nature to compartmentalize that new quantity under a heading that is well known and familiar. This process helps us make sense of things. It helps us apply our experience and existing knowledge to the problem in an effort to simplify and solve. But, bucketing [...]
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Channel Your Energy

By Barry Dalton | Published: September 15, 2010
Again the dynamic, fast-paced, wild and informative #custserv chat on Twitter last week is bringing me here to see if I can sort through an issue in a slightly lower gear. If you’ve ever participated in these chats on Tuesday nights, you know the speed at which the tweets fly by; allowing for a mere [...]
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