Monthly Archives: June 2010

Be Nimble. Be Social.

By Barry Dalton | Published: June 29, 2010
This past weekend, I had the distinct pleasure of chatting with Jon Ferrara, the founder and CEO of Nimble. Jon is a true CRM pioneer, having started Goldmine back in the 1980′s on little more than a vision and a passion for connecting people. In our conversation, it became clear, that passion still burns as [...]
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Automatic Shouldn’t Be Robotic

By Barry Dalton | Published: June 16, 2010
We’ve all experienced them. And, done well, I happen to be a big fan. And yes, we at Telerx leverage them on behalf of our clients. They are the automated inbound/outbound IVR. You know. The machine voice that interacts with you on the customer service line in lieu of a live agent. Inbound IVR started [...]
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