HORSHAM, Pa., February 5, 2010 – At the upcoming DIA 21st Annual Workshop on Medical Communications, Telerx, a leading healthcare contact center, will present Emerging Customer Contact Channels. Linda Comp, SVP Client Services at Telerx will describe emerging channels favored by today’s healthcare customers. Workshop participants will discuss how to maintain quality without limiting the use of new technology and staffing models.
“As a next-generation contact center, it is important that we embrace emerging channels that allow customers to contact us using their preferred channel” said Comp. “Companies, who are prepared to meet these expectations can develop new relationships and build brand loyalty.”
About Telerx:
Headquartered in Horsham, Pa., Telerx is a strategic outsource partner that provides world class contact center support for leading pharmaceutical, medical device, and food and beverage companies, among others. With 30 years of experience in highly regulated environments, Telerx helps its clients develop relationships, build brand loyalty and achieve bottom line results.
