Our skilled experts have an average tenure of 3 years That's more than 200% above the industry average
Our Technology:
Over the last 18 months, we have invested over 5% of our revenue in New Technology. We have expanded to 14 contact channels, allowing your customers to communicate the way they choose.
Our Compliance:
Over 90% of our clients are FDA regulated.
Our Track Record:
Over 30 years building and protecting nearly 700 brands.
We manage an average of 10 major product recalls and critical events each year.
We are proud of our long relationships: 38% of our clients have been with Telerx for over 10 years. These accounts represent over 50% of Telerx revenues.
Our Guarantee:
Your CSAT Scores will increase by 10% - guaranteed. It stands to reason that increasing CSAT will directly impact Net Promoter Score and in turn have a positive impact on Customer Lifetime Value.
Why Telerx?
Learn more about the Telerx Advantage, contact us at solutions@telerx.com, or call 1.800.2Telerx.
You Invest in Us. We Invest In Your Customers.
“92% of customers will recommend a company to others after a satisfying contact experience” CFI Group
“A one-point change in ACSI (American Customer Satisfaction Index) score is associated with a 4.6% change in market value” Harvard Business Review
“Net promoter leaders are said to outgrow their competitors in most industries by an average of 2.5 times” American Marketing Association
