
At Telerx, our focus on unsurpassed service provides a solid foundation to meet the sophisticated requirements of high-tech clients. We provide the agile and efficient service that your customers expect. We nourish your customer relationships through complex customer care, Tier 1 and 2 technical support and warranty repair support via traditional and emerging channels.
Thanks to our rigorous recruiting and training processes, our support professionals deliver not only outstanding technical trouble-shooting skills, but well-honed relationship management skills as well. Factor in the state-of-the-art technology our services are built on and it's no wonder we drive revenue through increased customer satisfaction and brand loyalty.
The high-tech services we offer include:
- Password reset
- Trouble Shooting
- Warranty support
- Installation/removal
- Parts replacement
- Assembly
- Fulfillment
- Customer onboarding
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- Customized services
- Repair
- Contract services contracting
- Diagnostics related to service interruptions
- Identifying the need for replacement equipment
- Scheduling installation and service appointments
- Post-technical support
- Outbound follow-up and consultation
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To learn more about how we can drive business results for you, contact us at solutions@telerx.com, or call 1.800.2TELERX. |